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FAQ - CIPEM SHOP

1 - Will I pay any additional fees for my custom technical parts?

ICAPE Group is composed of a mother company located in France and owns subsidiaries in each distribution country (Italy, Germany, USA, ...). Our company based in China allows us to import custom technical parts and pay the customs duties directly from the country. You won't have any additional fees to pay if your incoterm is DDP. (The VAT is reported and paid; as customs clearance costs are included in the DDP Incoterms we use for all deliveries within the EEU). We propose 4 different shipment methods, 3 of them are DDP and one of them is DAP where additional fees may occur according to country of destination.

 

2 - How can I communicate with an CIPEM member?

You can call us directly at(33) 970 640 216 or email us at cqts@icape-group.com. You may also chat with us online. 

If online chat is not available, please leave a message and we will answer your request within 24 hours.

 

3 - Where are my custom made technical parts manufactured?

Your custom technical parts are manufactured in China, by one of our industrial suppliers. All suppliers are carefully selected and undergo a strict qualification process. We continually visit and audit each supplier.

 

4 - Can I pay with a different payment than the credit card?

If you are a new customer of ICAPE Group, you will be able to pay by PAYPAL or credit card.

If you are a regular customer of ICAPE Group, you will be able to benefit from your existing payment conditions.

 

5 - What do I do if there are quality or logistics problems with my order?

CIPEM maintains permanent quality control in our China laboratory and such problems are rare. However, should you need to contact us, you can reach us at (33) 970 640 216 or email us at cqts@icape-group.com or by using the online chat. We will address the issue as quickly as possible and, if necessary, replace any parts.

 

6 - What do I do if my technical specifications are not offered on the website?

The CIPEM SHOP is designed to meet most technical part requirements for all industries from prototype to production quantities. Should your order require technical specifications not addressed by the CIPEM SHOP website, please contact us directly. We can provide you a customized quote within 48 hours.


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